At FRESHFION LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the following terms carefully.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- The return request must be initiated within 14 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that show signs of wear or damage.
- Items returned without original packaging.
- Clearance or final sale items.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at kylie@bellagoogers.icu with your order number and reason for the return.
- Receive Return Instructions: Our team will provide you with a return shipping address and further instructions.
- Ship Your Item: Pack the item securely and send it to the provided address. You are responsible for the return shipping costs.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original product for a refund and place a new order.
6. Damaged or Defective Items
If you receive a defective or incorrect item, please contact us immediately at kylie@bellagoogers.icu with photos of the product. We will arrange a replacement or a full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If the issue persists, email us at kylie@bellagoogers.icu for assistance.
8. Contact Us
If you have any questions regarding our return and refund policy, please contact us:
📧 Email: kylie@bellagoogers.icu
📞 Phone: 520-800-5380
📍 Address: 3326 W Osborn Rd, Phoenix, AZ 85017-4810
🌐 Website: freshfian.shop
We appreciate your business and strive to provide you with the best shopping experience.